Groups Approval for Day-0 and Day-2 catalog item request in Domain Separation

This topic guides the details on the conditions for a successful approval request.

Ensure that the approver has the approver_user role. For a successful approval request, check on the following:

• The approval group having at least one approver who can access the domain of the request can either approve or reject the request. To add group approval for a request, see Setting Up ServiceNow Groups.

• If the approval group does not have any user who can access the domain of the request, then the approval group is skipped but the request gets approved.

  To configure multi-level group approval for Day-0, see Configure the Multi-Level Approval for Catalog Item Requests.

  To configure multi-level group approval for Day-2, see Configure the Multi-Level Approval for Day-2 Action Catalog Item Request.

  Note:

  Approver of the global domain from the approval group can either approve or reject the request of any other domain.