When you are using the vRealize Automation on-premise version, prior to the installation of the vRealize Automation ITSM Application for ServiceNow, you must configure a MID server. The configured MID Server acts as a communication bridge between the ServiceNow platform and the vRealize Automation application.
Refer to the ServiceNow documentation to install a MID Server.
- For the Tokyo release, see ServiceNow Tokyo Release Documentation.
- For the Utah release, see ServiceNow Utah Release Documentation.
Note:
- For better performance, use a dedicated MID Server for the vRealize Automation ITSM Application for ServiceNow.
- The MID Server configuration is not required if you are using the vRealize Automation SaaS version.
