Errors during vRealize Automation installation when using NSX-V as a load-balancer for Workspace ONE

If you see errors when instsalling vRealize Automation while using Workspace ONE as load-balancer, follow these troubleshooting steps.

When using NSX-V as a load-balancer for VMware Workspace ONE there might be specific network limitations which will result in errors and timeouts during the installation of vRealize Automation similar to:

2020-06-30 09:10:08.751+0000  INFO  16 --- [or-http-epoll-3]      com.vmware.identity.rest.RestClient : POST https://default-49-29.sqa.local/SAAS/API/1.0/oauth2/token?grant_type=client_credentials
2020-06-30 09:10:08.755+0000  WARN  16 --- [or-http-epoll-3]    r.netty.http.client.HttpClientConnect : [id: 0x754860c7, L:/10.244.0.206:48686 ! R:default-49-29.sqa.local/10.198.49.29:443] The connection observed an error
reactor.netty.http.client.PrematureCloseException: Connection prematurely closed BEFORE response

You can mitigate those errors by extending the NSX-V idle connection close time to 5 minutes instead of the default of 1 second.

This can be achieved with an application rule containing the following:

timeout http-keep-alive 300s