When you use the OneConnect feature with F5 BIG-IP for a virtual server, provisioning tasks sometimes fail.

OneConnect ensures connections from the load balancer to the back-end servers are multiplexed and reused. This lowers the load on the servers and makes them more resilient.

Using OneConnect with a virtual server that has SSL pass-through is not recommended by F5 and might result in failed provisioning attempts. This happens because the load balancer attempts to establish a new SSL session over an existing session while the back-end servers expect the client to either close or renegotiate the existing session, which results in a dropped connection. Disable OneConnect to resolve this issue.

  1. Log in to the F5 load balancer and navigate to Local Traffic > Virtual Servers > Virtual Servers List.
  2. Click the name of the virtual server you want to modify.
  3. In the Acceleration section, select None for the OneConnect Profile.
  4. Click Finish.