If you previously downloaded the vRealize Automation ITSM Application for ServiceNow 8.7 version from the ServiceNow store, you can update it to 8.9 in your instance.
Prerequisites
You must be the system administrator in ServiceNow.
Deactivate the following scheduled jobs that are specific to the vRealize Automation ITSM Application for ServiceNow:
vRA Import Project
vRA Import Catalog
vRA Import Resources and CMDB
vRA Delete Queue
vRA Reconcile Actions
Ensure that no job queue data is running. If any job queue is running wait till it gets completed.
You can backup the job queue data if required and ensure to delete all the entries from the job queue table.
To delete all the entries from the job queue table, perform the following steps:
Set the system property
x_vmw_cloudservice.vrasn.casqueue.deletion.duration
value from 2 to 0.Go to Job schedules and run vRA Delete Queue to delete all the entries.
After the job queue entries are deleted, ensure to change the system property value from 0 to 2.
The user criteria scoped API plug-in must be installed. For details, see Install the User Criteria Scoped API Plug-In.
A data source choice list must be created. See Create a Data Source Choice in ServiceNow.
Ensure that you set the following flag to true before you upgrade the plugin if there is any code customization else skip this step.
-
Set the application scope to
Global
. Set the flags as follows:Table 1. Setting the update flag Table
Flag
Value
sys_update_xml
Replace on upgrade
true