The following table lists the version compatibility between the VMware vRealize Automation ITSM Application for ServiceNow, vRealize Automation, and ServiceNow releases.

Table 1. VMware vRealize Automation ITSM Application for ServiceNow Compatibility Matrix

VMware vRealize Automation ITSM Application

Supported vRealize Automation Version

Supported ServiceNow Releases

v8.9

v8.8, v8.8.1, v8.8.2, v8.9, and vRA Cloud

Quebec, Rome, San Diego
Note:

  • From vRealize Automation ITSM Application for ServiceNow, by default, the CMDB schedule job will run only once a day. The schedule period is configurable and you can configure it based on workload size.

  • The VMware vRealize Automation ITSM Application for ServiceNow does not support the ServiceNow on-premise versions.

  • The VMware vRealize Automation ITSM 7.x and 8.x applications for ServiceNow on a single ServiceNow instance are not supported.