The ServiceNow system administrator can install the VMware vRealize Automation ITSM Application for the ServiceNow from the ServiceNow Store. The VMware vRealize Automation ITSM Application for ServiceNow is free, but you must have a valid VMware vRealize Automation product license. If you have previously installed the VMware vRealize Automation ITSM Application, then you can skip this section.
Prerequisites
You must have access to the ServiceNow Store.
You must be the system administrator in ServiceNow.
The user criteria scoped API plug-in must be installed. For details, see Install the User Criteria Scoped API Plug-In.
A data source choice list must be created. See Create a Data Source Choice in ServiceNow.