System Properties

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The system properties chapter contains the most commonly used system properties in the VMware vRealize Automation ITSM Application for ServiceNow.

Configure the Support Group for Request Failure Incidents
If a deployment request initiated from the ServiceNow fails in vRealize Automation or if a day-2 action fails, the vRealize Automation ITSM Application for ServiceNow creates a support ticket and assigns it to the support group. The system administrator can configure the system properties for support groups.
Retriggering Time for Catalog Item Request if MID Server is Down
The system administrator and application admin can configure a retriggering time for catalog requests. The system uses the configured time to resend the catalog request when the MID server is down. The system resends the request until the request is successfully submitted to vRealize Automation.
Re-triggering Time for Catalog Item Request Status Check
The ServiceNow system administrator and application admin can configure a time to automatically check the catalog request status. Once the catalog request is submitted to vRealize Automation, the system uses this configured time to automatically check the request status then update the status accordingly.

Parent topic: Advanced Configuration

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