Adding the ServiceNow User Roles

For the VMware vRealize Automation ITSM Application for ServiceNow, the system administrator is required to create two types of users.

• vRA ITSM application admin user

• vRA ITSM application end user

The categorization of users is achieved by assigning the required roles to each user.

Users	Description	Required Roles
vRA ITSM application admin-user	Responsible for all administrative tasks including application configuration, end-point registration, user entitlement management, and so on.	catalog_admin agent_admin x_vmw_cloudservice.vra_catalog_admin x_vmw_cloudservice.vra_end_user cmdb_read
vRA ITSM application end user	Uses the VMware vRealize Automation Service Portal in ServiceNow.	x_vmw_cloudservice.vra_end_user cmdb_read
vRA ITSM application approver user	Approves or rejects the catalog item requests.	x_vmw_cloudservice.vra_end_user cmdb_read approver_user

Procedure

1. Log in to ServiceNow as a system administrator.
2. In the left pane, click System Security > Users and Groups > Users.
3. Select the user and open the user record.
4. In the Roles tab, click edit.
5. Add the roles for the users from the Collection List and move the role to the Roles List.
6. Click Save to assign the role.
7. Click Update to save the user record.
8. Repeat steps from 2 to 6 for each user to assign roles.