To establish the connection between the vRealize Automation and the VMware vRealize Automation ITSM Application, the ServiceNow system administrator or application administrator must register the ITSM application to a vRealize Automation instance. To register the vRealize Automation ITSM Application for ServiceNow with vRealize Automation on-premise, a MID server is required and its status must be Up and Validated.
Procedure
- Log in to ServiceNow as a system administrator or ITSM application admin user.
- From the left pane, go to .
- From the Endpoint Type drop-down menu, select vRealize Automation (vRA).
- Enter the details of your vRealize Automation instance.
Field |
Description |
Name |
Name for the vRealize Automation instance. |
MID Server |
Name of the MID Server that you created for use with vRealize Automation. |
Host Url |
URL address for the vRealize Automation appliance. |
Username |
User name as configured in the vRealize Automation. |
Password |
User password. |
Active |
Import jobs run only if the Active box is checked. |
- Click Save and Import to register and import the vRealize Automation on-premise data in the vRealize Automation ITSM Application for ServiceNow.
- Repeat steps from 2 to 5 to register additional vRealize Automation cloud endpoints.
Note:
If an endpoint is deactivated and reactivated again, then run the scheduled jobs again to reimport. Else, the user cannot perform any day 2 actions. See Configure and Run Import Jobs.