The ServiceNow administrator can configure the multi-level approval for the ServiceNow catalog request.
Procedure
- Log in to ServiceNow as a system administrator.
- From the left pane, go to .
The Workflow Editor opens in the new browser tab.
- Search for vRA Approval SubWorkflow then open the Workflow.
- Check out the workflow to add more activities to sub-workflow.
- From the Core tab, add the Approval - Group to the workflow.
- In the Approvers section, select the groups.
- Update the connecting arrows for Accept and Reject.
- Click Update.
- Click the menu icon and select Publish to save.
- Repeat the steps to add more approval activities in the subworkflow.