This table shows the version compatibility between the VMware vRealize Automation for ServiceNow ITSM application, vRealize Automation, and ServiceNow releases.

Table 1. VMware vRealize Automation ITSM Application for ServiceNow Compatibility Matrix

VMware vRealize Automation ITSM Application

Supported vRealize Automation Version

Supported ServiceNow Releases

v8.6

vRA 8.5, vRA 8.5.1, vRA8.6, vRA8.6.1, vRA8.6.2, and vRA Cloud

Paris, Quebec, and Rome

Note:
  • The VMware vRealize Automation ITSM Application for ServiceNow does not support the ServiceNow on-premise versions.

  • The VMware vRealize Automation ITSM Application 7.x and 8.x applications on a single ServiceNow instance are not supported.

  • From VMware vRealize Automation ITSM Application for ServiceNow, by default, the CMDB schedule job will run only once a day. The schedule period is configurable and you can configure it based on workload size.