On the User portal of the VMware vRealize Automation ITSM application end users is not able to view the Catalog Item fields.
Catalog Item fields are not displaying in the User Portal to end users.
This problem occurs due to change in ServiceNow certification process. Now user requires to manually create the ACL records.
Create a read ACL in the Global scope on the item_option_new OOTB table for x_vmw_cloudservice.vra_end_user (application end user) role.