The ServiceNow system administrator and application admin can define a cancel time for catalog requests when the mid-server is down. It declines the catalog requests if, the request is not submitted to vRealize Automation before the defined cancel time.


You must be the system administrator or application admin.


  1. Log in to ServiceNow as a system administrator or application admin.
  2. From the left pane, go to vRealize Automation > System Properties.
  3. In Search, search for x_vmw_cloudservice.cancelCatalogRequest.
  4. Open the record and in Value, enter the time in hours.

    The default time is set to 48 hours.

  5. Click Update.