To use the User Portal, the system administrator or application admin is required to create entitlements for projects, catalog items, day-2 actions, and assign them to users.
You must be the system administrator or application admin in ServiceNow.
- Log in to ServiceNow as a system administrator or application admin user.
- From the left pane, go to .
- Enter the details to create the entitlement.
Name for entitlement.
Description for entitlement.
Endpoint to associate with the entitlement.
Click the lock icon to view the imported projects from vRealize Automation. Search for the desired projects, and then select the projects from the list.
Click the lock icon to view the catalog items associated with the selected projects. Search for the desired catalog items, and then select the catalog items from the list.
Click the lock icon to view the deployment actions associated with the selected endpoint, and then select the desired deployment action from the list. The VMware vRealize Automation ITSM Application for ServiceNow supports these deployment actions:
Click the lock icon to view the action that the user can perform on the virtual machine, and then select the desired action from the list. The VMware vRealize Automation ITSM Application for ServiceNow supports these machine actions:
Resize Boot Disk
Revert to Snapshot
Click the lock icon to view the list of users, and then search for the desired users to select.
Select the user groups that should be entitled to see catalog items and day 2 actions on deployments and resources.
Select to activate or Inactivate the entitlements.Note:
The Inactive entitlement does not display in the Service Portal and User Portal. The ServiceNow system administrator can view the catalog items and deployments irrespective of entitlements but action entitlement applies to the system administrator.
- Click Submit to create the entitlements.
- Repeat steps from 2 to 4 to create additional entitlements.