In VMware vRealize Automation ITSM Application for ServiceNow, larger tooltip messages are getting truncated.

Problem

Not able to see the full text of tooltip messages.

Cause

By default, in ServiceNow the tooltip length is limit to 40 characters. If the length is greater than desired length, the tooltip message will be truncated.

Solution

The ServiceNow system administrator must increase the tooltip character length from the dictionary record.