Set up the ServiceNow users to manageVMware vRealize Automation ITSM Application for ServiceNow configuration and the end users to use the VMware vRealize Automation User Portal and Service Portal. If VMware vRealize Automation ITSM Application for ServiceNow is previously configured on your ServiceNow, then you can skip this section.

Prerequisites

You must be the system administrator in ServiceNow.

Procedure

  1. Log in to ServiceNow as a system administrator.
  2. In the left pane, click System Security > Users and Groups > Users.
  3. Click New.
  4. Complete the new user form.
    Note:

    It is important to set up the users in both VMware vRealize Automation ITSM Application and VMware vRealize Automation with the same email address to assign the ownership of deployments and resources.

  5. Click Submit to create the user.
  6. Repeat steps 3 to 5 to set up additional users.