The VMware vRealize Automation ITSM Application for ServiceNow requires access to certain ServiceNow tables to perform operations. The ITSM application creates, reads, updates, and deletes the records in these tables using the script.

Prerequisites

You must be the system administrator in ServiceNow.

Procedure

  1. Log in to ServiceNow as a system administrator.
  2. From the left pane, go to System Definition > Tables.
  3. To provide question_choice table access:
    1. In the Search box, search for question_choice table name.
    2. Click the label name link to open table details.
    3. On the Application Access tab, select the can read, can create, can update, and can delete checkboxes.
    4. Click Update to provide permission.
  4. To provide sc_cat_item_category table access:
    1. In the Search box, search for sc_cat_item_category table name.
    2. Click the label name link to open table details.
    3. On the Application Access tab, select the can read, can create, can update, and can delete checkboxes.
    4. Click Update to provide permission.
  5. If by default item_option_new table access is not available, then provide table access:
    1. In the Search box, search for item_option_new table name.
    2. Click the label name link to open table details.
    3. On the Application Access tab, select the can read, can create, can update, and can delete checkboxes.
    4. Click Update to provide permission.
  6. If by default the sc_cat_item_user_criteria_mtom table access is not available, then provide table access:
    1. In the Search box, search for sc_cat_item_user_criteria_mtom table name.
    2. Click the label name link to open table details.
    3. On the Application Access tab, select the can read, can create, and can update checkboxes.
    4. Click Update to provide permission.