The ServiceNow system administrator must ensure that the Service Portal prefix value in their instance is the same as the prefix value in the x_vmw_cloudservice.servicePortalPrefix system property.


You must be the ServiceNow system administrator.


  1. Log in to ServiceNow as a system administrator.
  2. From the left pane, click vRealize Automation > System Properties.
  3. In Search, search for x_vmw_cloudservice.servicePortalPrefix.
  4. In the Value text box, enter your Service Portal prefix.

    The default value is sp.

  5. Click Update.