The system administrator can update the multi level approval subworkflow for Day-2 actions.


  • You must be the system administrator in ServiceNow.

  • The scope must be selected as VMware vRealize Automation ITSM application.


  1. Log in to ServiceNow as a system administrator.
  2. Go to Workflow > Workflow Editor.

    The Workflow Editor opens in new browser tab.

  3. Search for vRA Day2 Action Approval SubWorkFlow then open the Workflow.
  4. Check out the workflow to add more activities to sub-workflow.
  5. From the Core tab, add the Approval - Group to the workflow.
  6. In the Approvers section, select the groups.
  7. Update the connecting arrows for Accept and Reject.
  8. Click Update.
  9. Click the menu icon and select Publish to save.
  10. Repeat the steps to add more approval activities in the subworkflow.
    • By default, three approval activities are added in the subworkflow. Admin can add desired approval groups to these activities.

    • System administrator must add all the approval group names in the x_vmw_cloudservice.vRealizeAutomation-ApprovalGroup system property.