The User Criteria Scoped API plug-in enables you to create, modify, or delete user criteria records using scripts. In the ITSM application user criteria records are created or updated for vRealize Automation catalog items and Day-2 actions catalog items using script. This plug-in is a paid ServiceNow plug-in that requires a subscription. Contact ServiceNow Support for more information. If the VMware vRealize Automation ITSM Application for ServiceNow is previously configured on your ServiceNow, then you can skip this section.


You must be the system administrator in ServiceNow.


  1. Log in to ServiceNow as a system administrator.
  2. From the left pane, go to System Definition > Plugins.

    The All Application page opens with the list of plugins and ServiceNow Store applications.

  3. In the Search text box, enter user criteria scoped API to search the plug-in.

    The User Criteria Scoped API plug-in appears.

  4. Click Install, and then click Activate.

    After the plug-in is installed, the success message appears.