In the x_vmw_cloudservice.vRealizeAutomation-ApprovalGroup system property has a default value as vRealizeAutomation-ApprovalGroup. The ServiceNow system administrator is required to update the approval group system property to add more approval groups used in the subworkflow.


You must be the system administrator in the ServiceNow.


  1. Log in to ServiceNow as a system administrator.
  2. From the left pane, go to vRealize Automation > System Properties.
  3. Search for x_vmw_cloudservice.vRealizeAutomation-ApprovalGroup.
  4. Open the system property and in Value, enter the approval group name.

    Use the comma-separated values to add multiple approval groups.

  5. Click Update to save.