The system administrator and application admin can configure a retriggering time for catalog requests. The system uses the configured time to resend the catalog request when the MID server is down. The system resends the request until the request is successfully submitted to vRealize Automation.


You must be the system administrator or application admin.


  1. Log in to ServiceNow as a system administrator or application admin.
  2. From the left pane, go to vRealize Automation > System Properties.
  3. In Search, search for x_vmw_cloudservice.TimetoRe-TriggerCatalogRequest.
  4. Open the record and in Value, enter the time in minutes.

    The default time is set to 60 minutes.

  5. Click Update.