The vRealize Automation for ServiceNow ITSM application uses Identification and Reconcile Engine which requires to have discovery source element for the application.

Prerequisites

  • You must be the system administrator in ServiceNow.

  • Set the application scope to Global.

Procedure

  1. Log in to ServiceNow as a system administrator.
  2. From the left pane, go to System Definition > Choice Lists.
  3. Click New.
  4. Select the Table as Configuration Item [cmdb_ci].
  5. In the Element text box, enter the value as discovery_source.
  6. In the Label and Value text boxes, enter ITSM 8.x.
  7. Click Submit to create a data source choice.