The vRealize Automation for ServiceNow ITSM application 8.5.2 is available on the ServiceNow store and the following are the highlights of the release.

Highlights

  • Configure Add Action for Custom Resources

  • Limit the scheduled job to run on a limited number of threads.

  • Catalog Item Request form load time is improved.

  • Toggle switch for form loader.

  • Additional Loggers and improvement around try and catch logging.

Deprecation Notice

  • User Portal will not be available from the vRealize Automation for ServiceNow ITSM application 8.6 release.

Additional Updates for Release

  • From vRealize Automation for ServiceNow ITSM, by default, the CMDB schedule job will run only once a day. The schedule period is configurable and you can configure it based on workload size.

  • The VMware vRealize Automation for ServiceNow ITSM application does not support the ServiceNow on-premise versions.

  • The VMware vRealize Automation for ServiceNow ITSM 7.x and 8.x applications on a single ServiceNow instance are not supported.