For the VMware vRealize Automation for ServiceNow ITSM application, the system administrator is required to create two types of users.

  • vRA ITSM application admin user

  • vRA ITSM application end user

The categorization of users is achieved by assigning the required roles to each user. For the VMware vRealize Automation for ServiceNow ITSM application, the ITIL role is not required.

Procedure

  1. Log in to ServiceNow as a system administrator.
  2. In the left pane, click System Security > Users and Groups > Users.
  3. Select the user and open the user record.
  4. In the Roles tab, click edit.
  5. Add the roles for the users from the Collection List and move the role to the Roles List.
    Note:

    For the VMware vRealize Automation for ServiceNow ITSM application, the ITIL role is not required.

  6. Click Save to assign the role.
  7. Click Update to save the user record.
  8. Repeat steps from 2 to 6 for each user to assign roles.