The vRealize Automation for ServiceNow ITSM application uses Identification and Reconcile Engine which requires to have discovery source element for the application.
You must be the system administrator in the ServiceNow.
The application scope must set to Global.
- Log in to ServiceNow as a system administrator.
- From the left pane, go to .
- Click New.
- Select the Table as Configuration Item [cmdb_ci].
- In the Element text box, enter the value as discovery_source.
- In the Label and Value text boxes, enter ITSM 8.x.
- Click Submit to create.