This section provides information for supported and unsupported functionalities for the VMware vRealize Automation for ServiceNow ITSM application.

Catalog Item Support and Limitation

  • Consolidate catalog items across multiple VMware vRealize Automation instances are supported.

  • Catalog entitlement for User Portal is limited to one end point at a time.

  • Approval group to approve or reject the deployment requests are supported.

  • The VMware vRealize Automation for ServiceNow ITSM application supports the following input types in the blueprint design:

    • String

    • Integer

    • Number

    • Boolean

  • The VMware vRealize Automation for ServiceNow ITSM application does not support the multi-value picker data type. When the Import catalog job runs, it skips the catalog items with the multi-value picker.

  • The vRealize Automation for ServiceNow ITSM application supports the dependent field data types for text field, text area, and drop-down list.

  • The data grid designed using YAML is not supported in the VMware vRealize Automation for ServiceNow ITSM application.

  • The following types of data source for the dual list data type are supported:

    • Default and External source

    • Default and Constant

    Note:

    It is not supported to configure all the data sources together in a dual list data type.

  • These vRealize Automation data types supports the following data types:

    Data Types

    Part of vRO Workflow

    External Source vRO Action

    Placeholder

    Hidden Fields (Visibility = No)

    Text area

    Text field

    Text

    Password

    Decimal

    Integer

    Drop down

    Multi select

    Dual list

    Check box

    Radio group

    Data grid

    Multi value picker

    Value picker

    Tree picker

    Combo box

    Date time

    Link

    File upload

    Image

    Object field

    Array input

    Note:

    The following types of vRealize Automation data types are not supported:

    • Bind fields

    • Concatenate

    • Conditional value

    • Computed value

  • These vRealize Automation data types supports the following data types for default values:

    Data Types

    Constant

    External Source

    Text area

    Text field

    Text

    Password

    Decimal

    Integer

    Drop down

    Multi select

    Dual list

    Check box

    Radio group

    Data grid

    Multi value picker

    Value picker

    Tree picker

    Combo box

    Date time

    Link

    File upload

    Image

    Object field

    Array input

  • These vRealize Automation data types supports the following data types for Constraints:

    Data Types

    Required

    Regular Expression

    Minimum Values

    Maximum Values

    Text area

    Text field

    Text

    Password

    Decimal

    Integer

    Drop down

    Multi select

    Dual list

    Check box

    Radio group

    Data grid

    Multi value picker

    Value picker

    Tree picker

    Combo box

    Date time

    Link

    File upload

    Image

    Object field

    Array input

  • On the Service Portal, duplicate data type fields are displaying in the RITM if the catalog item have multiple versions.

  • In the vRealize Automation for ServieNow ITSM application, the stepwise increment option (stepper) is not supported for decimal and integer data type constraints.

  • The vRealize Automation for ServiceNow ITSM application does not support the Text Element if fetched from External Source.

  • Configurator data type is not supported in catalog items.

Day 2 Action Support and Limitation

  • Sharing of the deployment and associated resource are supported only for the User Portal.

  • Configuration of email notification for endpoint, entitlement, approval request, RITM request on vRealize Automation, day 2 actions, and resource sharing are available.

  • A support ticket is created on the failure of catalog request submission and day 2 action on the vRealize Automation environment.

  • After you have removed the disk from a machine, it takes time to reflect the same in the VMware vRealize Automation for ServiceNow ITSM application.

  • These day 2 actions are available from the VMware vRealize Automation for ServiceNow ITSM application:

    Resource Actions

    Deployment Actions

    Add Disk

    Change Lease

    Compute Relocate

    Delete

    Create Snapshot

    Power Off

    Delete

    Power On

    Delete Snapshot

    Update

    Power Off

    Power On

    Reboot

    Remove Disk

    Reset

    Resize

    Resize Boot Disk

    Resize Disk

    Restart

    Revert to Snapshot

    Shutdown

    Suspend

  • On the Puppet deployments, Run Puppet Task day 2 action is not supported.

  • Custom Day-2 Actions and Custom Resources are supported.

  • Custom Day-2 Action is supported for:

    • Built In Resources

    • Custom Resources

    • Form-based day-2 actions

    • Formless day-2 actions

  • The vRealize Automation for ServiceNow ITSM application supports following data types for custom resources and custom day-2 actions:

    Data Types

    Custom Resource

    Custom Day-2 Actions

    Direct Binding

    In Request

    Binding Action

    Text area

    Text field

    Text

    Password

    Decimal

    Integer

    Drop down

    Multi select

    Dual list

    Check box

    Radio group

    Data grid

    Value picker

    Date time

  • The vRealize Automation for ServiceNow ITSM application does not support multi tab option for custom day-2 actions.

  • The vRealize Automation for ServiceNow ITSM application does not support the Update day 2 action for Custom Resources.

Catalog Items with vRO Workflows Supported and Limitation

  • VMware vSphere®, Amazon Web Services™ (AWS), Google Cloud Platform™, and Microsoft® Azure® blueprints are supported.

Other Supported Functionality and Limitation

  • Defining the permissions for Admin, Catalog Admin, and User are supported.

  • Reconciliation of CMDB to keep the CI item updated is supported.

  • ServiceNow users are not able to view deployments. Ensure that the user is using the email address as username in the vRealize Automation and it must be same as the email address of the user in ServiceNow.

  • The VMware vRealize Automation for ServiceNow ITSM application tested on the following web-browsers and versions:

    Web Browser

    Minimum Supported Version

    Google Chrome

    90.0.4430.93

    Microsoft Edge

    91.0.864.41

    Mozilla Firefox

    89.0