The ServiceNow system administrator and application admin can define an end time to stop verifying the requests status.
You must be the system administrator or application admin.
- Log in to ServiceNow as a system administrator or application admin.
- From the left pane, go to .
- In Search, search for x_vmw_cloudservice.vRACSTimeToCancelRequestWorkflow.
- Open the record and in Value, enter the time in seconds.
The default time is set to 1200 seconds.
- Click Update.