Before the installation of VMware vRealize Automation for ServiceNow ITSM application, you must configure a MID server. The configured MID Server acts as a communication bridge between the ServiceNow platform and the VMware vRealize Automation application.
Refer to the ServiceNow documentation to install a MID Server.
For the Orlando release, see ServiceNow Orlando Release Documentation.
For the Paris release, see ServiceNow Paris Release Documentation.
For the Quebec release, see ServiceNow Quebec Release Documentation.
For better performance, use a dedicated MID Server for the VMware vRealize Automation for ServiceNow ITSM application.
The MID Server configuration is not required if you are using the VMware vRealize Automation Cloud version.