The ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. The JSUtil is a class of shortcuts for common JavaScript routines. The VMware vRealize Automation for ServiceNow ITSM application is required access to JSUitl scripts.


  • You must be the system administrator in the ServiceNow.

  • The application scope must set to Global.


  1. Log in to ServiceNow as a system administrator.
  2. From the left pane, go to System Definition > Script Includes.
  3. Search for JSUtil and open the script.
  4. From the Accessible from drop-down menu, select All Application Scopes.
  5. Click Update.