vRealize Business for Cloud does not collect data because of failure in the vCenter Server cost calculation process.

Problem

  • You see the storage cost calculation failure message in the Status menu for vCenter Server.

  • The vCenter Server storage service might fail and cause storage profiles not to appear in vRealize Business for Cloud.

Cause

This issue might occur because of one of the following scenarios.

  • The Management Web services are not running on the vCenter Server.

  • The vCenter Server user does not have all the following permissions.

    • Storage views.View and Profile-driven storage.Profile-driven storage view permissions

    • Global.vCenter Operations User permission, if vCenter Server is integrated with vRealize Operations Manager

  • The Profile-driven Storage service is not running in vCenter Server.

  • The vCenter Server web services and profile driven services are not running under the same LocalSystem or domain account.

  • For vCenter Server virtual appliance, the OpenSSL heart-bleed patch is applied, but the vCenter Storage Monitoring Service certificates are not upgraded.

  • The DB2 database issue.

Procedure

To fix the issue, see the KB2060967, KB2076692, KB2015180 knowledge base articles.