You can download the support file, which contains critical runtime information about the system.
- Log in to vRealize Automation or data collection manager.
To get support for the vRealize Business for Cloud server, log in to the vRealize Automation interface at https://vRealize_Automation_host_name/vcac/org/tenant_URL by using credentials of a tenant administrator, click Administration and Business Management.
To get support for the remote data collection manager, log in to https://Remote_Data_Collector_IP_address:9443/dc-ui/login.html by using the root user credentials.
- Click Support File, and then click Generate and download file.
- Save the file.
The support zip file is saved as an archive file. You can share the file with the support team to fix the issues.
- Select the Enable debug logging to collect the debug level information in the log files, which helps during support and debugging the issue.