vRealize Business for Cloud is unable to collect data from vCenter Server.
You see a synchronization failure message for vCenter Server in the Status menu.
You see the following error message for vCenter Server in theStatus menu:
Unable to retrieve data from vROps <vrops_server_address>
The vCenter Server, web services and profile driven services are not running under the same LocalSystem or domain account.
The vRealize Operations Manager server is not reachable
The vRealize Operations Manager API service is failing
The vRealize Operations Manager server is on an HA clustered, multi-node environment and the node registered with vCenter Server is not reachable.
Verify that all vCenter Server services such as, inventory, stats, and storage profiles run under the same user account.
If the vCenter Server has been added to vRealize Operations Manager within the 24-hours, wait for vRealize Operations Manager to compute all data and then try data collection again.
Check for any issues with the vRealize Operations Manager API service and resolve them.
If the vRealize Operations Manager instance is a multi-node setup and if a new node has been deployed to replace the failed node, update the plugin on vRealize Operations Manager to register the new node with vCenter Server.