vRealize Business for Cloud is unable to collect data from vCenter Server.

Problem

  • You see a synchronization failure message for vCenter Server in the Status menu.

  • You see the following error message for vCenter Server in theStatus menu:

    Unable to retrieve data from vROps <vrops_server_address>

Cause

  • The vCenter Server, web services and profile driven services are not running under the same LocalSystem or domain account.

  • The vRealize Operations Manager server is not reachable

  • The vRealize Operations Manager API service is failing

  • The vRealize Operations Manager server is on an HA clustered, multi-node environment and the node registered with vCenter Server is not reachable.

Procedure

To resolve this problem, perform the applicable step out of the following solutions.
  • Verify that all vCenter Server services such as, inventory, stats, and storage profiles run under the same user account.

  • If the vCenter Server has been added to vRealize Operations Manager within the 24-hours, wait for vRealize Operations Manager to compute all data and then try data collection again.

  • Check for any issues with the vRealize Operations Manager API service and resolve them.

  • If the vRealize Operations Manager instance is a multi-node setup and if a new node has been deployed to replace the failed node, update the plugin on vRealize Operations Manager to register the new node with vCenter Server.