After registering vRealize Business for Cloud with vRealize Automation, Business Management tab does not appear in the vRealize Automation user interface.

Problem

After registering vRealize Business for Cloud with vRealize Automation and adding Business Management or Tenant Controller role to the user, Business Management tab does not appear in the vRealize Automation user interface. No error is reported in the log file.

Cause

This issue might occur because of one of the following scenarios.

  • When IaaS component of vRealize Automation is not available.

  • When vRealize Automation data is cached on server.

Procedure

Perform one of the following steps.

Option

Description

vRealize Automation IaaS component issue

  1. Log in to vRealize Automation virtual appliance by using the root credentials.

  2. Create extension.properties file under /etc/vcac and hide the home page tab.shell.disabledExtensions=csp.home.

    You can hide other tabs by using shell.disabledExtensions=<extension-id>[,<extension-id>]

  3. Restart the vRealize Automation virtual appliance.

  4. Log in to the vRealize Automation interface. Business Management tab should appear.

vRealize Automation cache issue

  1. Log in to vRealize Automation through administrator@vsphere.local credentials.

  2. Edit user tenant and click Update.

  3. Log out and log in again as a tenant by using the tenant URL.