You are unable to add AWS account that you want to track and analyze by using vRealize Business for Cloud.


When you attempt to add an AWS account in the Administration tab, an AWS collection job error appears in the system status. Review the itfm-server.log file for more details about the error.


This issue might occur because of one of the following reasons.

  • When adding an account, the paying accounts are not marked as primary accounts.

  • The AWS CSV file might be huge and exceeds the available storage on vRealize Business for Cloud virtual appliance.

  • For paying accounts, you have not enabled the detailed billing report.

  • You have used special characters in the account ID.

  • The billing report is unavailable in the S3 bucket.

  • You do not have permissions to add the account.


  1. To resolve this problem, perform the applicable step out of the following solutions.
    • Verify that the paying account is selected as a primary account while adding an account.

    • Enable the detailed bill option for the paying accounts.

    • Verify that the account ID does not contain any special characters.

    • Ensure that at least one billing report present in the S3 bucket follows the following naming convention, where 123456789012 is account ID, yyyy is year, mm is month.

    • For a paying account, ensure that the AWS user has required permissions like s3:Get*, s3:List*, and ec2:Describe*.

      For a non-paying account, verify that the AWS user has the ec2:Describe* permission.