During vRealize Business for Cloud login, the redirection to VMware Identity Manager might fail.

Problem

If you have registered vRealize Business for Cloud with VMware Identity Manager, when you attempt to login into vRealize Business for Cloud, you might see the following error:This site can't be reached

Cause

  • The VMware Identity Manager server is not reachable.

  • The VMware Identity Manager hostname might have changed.

  • The itfm-oauth.properties file at /usr/local/tcserver/vfabric../itbm-server/conf might have been modified.

Procedure

To resolve this problem, perform the applicable step out of the following solutions.
  • Verify that the VMware Identity Manager server is up and running.

  • Re-register vRealize Business for Cloud with the VMware Identity Manager.