You can download the support file, which contains install or upgrade information or the critical runtime information about the system.

Procedure

  1. Perform one of the following to generate the install or upgrade log files and the application log files.

    Option

    Description

    To generate a log file for install or upgrade information

    Log in to the https://vRealize_Business_for_Cloud_IP_address:5480/service/administration/get-system-logs.py URL using the administrator credentials.

    To generate the log file for application information

    1. Log in to vRealize Business for Cloud or data collection manager:

      • If you are using a vRealize Automation-integrated vRealize Business for Cloud setup, log in at https://vRealize_Automation_host_name/vcac/org/tenant_URL by using credentials of a tenant administrator, click Administration and Business Management.

      • If you are using a vRealize Business for Cloud standalone setup, log in at https://vRealize_Business_for_Cloud_host_name/itfm-cloud as an administrator and click Business Management.

      • If you are using a remote data collector, log in to https://Remote_Data_Collector_IP_address:9443/dc-ui/login.html by using the root user credentials.

    2. Log in to vRealize Automation or data collection manager.

      • To get support for the vRealize Business for Cloud server, log in to the vRealize Automation interface at https://vRealize_Automation_host_name/vcac/org/tenant_URL by using credentials of a tenant administrator, click Administration and Business Management.

      • To get support for the remote data collection manager, log in to https://Remote_Data_Collector_IP_address:9443/dc-ui/login.html by using the root user credentials.

    3. Click Support File, and then click Generate and download file.

    4. Select the Enable debug logging to collect the debug level information in the log files, which helps during support and debugging the issue.

  2. Save the ZIP file on your machine, which you can share with the support team to investigate the log files.