After vRealize Business for Cloud upgrade, vCloud Director categorization information does not appear in the upgraded setup.

Problem

After vRealize Business for Cloud upgrade, the organization constructs and the organization virtual data center constructs of the registered vCloud Director do not appear in vRealize Business for Cloud.

Cause

The vCloud Director server is down after vRealize Business for Cloud upgrade. As a result, the cost calculation process does not run.

Procedure

  1. Synchronize the vCloud Director process.
    • Click Status on vRealize Business for Cloud user interface, and click Update Now next to vCloud Director.

    • Wait for the next automatic cost calculation process to complete. By default, the process runs once every hour.

  2. Trigger the cost calculation.
    • Click Status, and click the Update Now option to run the cost calculation process manually.

    • Wait for the next automatic cost calculation process to complete. By default, the process runs once in a day.

    The information is displayed after a successful cost calculation process.

  3. In the Consumption section on the UI, verify that you can see the organization-based information.