vRealize Business for Cloud does not collect data because of failure in the vCenter Server cost calculation process.


  • You see the storage cost calculation failure message in the Status menu for vCenter Server.

  • The vCenter Server storage service might fail and cause storage profiles to not appear in vRealize Business for Cloud.


This problem might occur in one of the following situations.

  • The Web Services for Management (WS-Management) are not running on the vCenter Server.

  • The vCenter Server user does not have all the following privileges.

    • Storage views.View and Profile-driven storage.Profile-driven storage view privileges.

    • If vCenter Server is integrated with vRealize Operations Manager, user must have the Global.vCenter Operations User privilege.

  • The Profile-driven Storage service is not running in vCenter Server.

  • The vCenter Server Web services and profile driven services are not running under the same LocalSystem or domain account.

  • For vCenter Server virtual appliance, the OpenSSL heart-bleed patch is applied, but the vCenter Storage Monitoring Service certificates are not upgraded.

  • Database issues in vCenter Server.


For more information about steps to perform in vCenter Server to resolve these problems, see KB2060967, KB2076692, KB2015180.


  1. Fix the service monitoring or user privileges or the database problems in vCenter Server.