After you register vRealize Business for Cloud with vRealize Automation, you might see an error when you attempt to access vRealize Business for Cloud.

Problem

After you register vRealize Business for Cloud with vRealize Automation, if you click the Business Management tab in the vRealize Automation user interface, you might see Error 404 or HTTP Error 401 Unauthorized error.

Cause

These errors might occur in one of the following situations

  • vRealize Business for Cloud server is not up or reachable.

  • The time between vRealize Automation and vRealize Business for Cloud virtual appliances is not synchronized. The time difference between the virtual appliances must not be more than 60 seconds.

Solution

For information about how to synchronize the time between vRealize Automation and vRealize Business for Cloud virtual appliances, see the Configure Time Synchronizationsection in the Install Guide.

Procedure

  • When you see Error 404, perform the following steps:
    1. Log in to the vRealize Business for Cloud virtual machine.
    2. Run the monit restart itbm-server command.

      The server restarts in 20 to 30 seconds.

  • When you see Error 401, perform the following steps:
    1. Configure the same NTP servers on both vRealize Automation and vRealize Business for Cloud virtual appliances.
    2. Restart the virtual appliances.