vCenter Server Data Collection Failure

vRealize Business for Cloud is unable to collect data from vCenter Server.

For more information, see the knowledge base article at http://kb.vmware.com/kb/2146836.

Problem

When you click Status on the vRealize Business for Cloud user interface, you see one of the following problems:

• You see the red icon for the vCenter Server status.
• You see a vCenter Server synchronization failure message.
• You see the following error message under vCenter Server section:

  Unable to retrieve data from vROps vrops_server_address

• When you click Status on the vRealize Business for Cloud user interface, you see the following error message under vCenter Server:

  Unable to authenticate to vROps vrops_server_address using the vCenter's credentials

Cause

This issue might occur in one of the following situations.

• The time zone of the vRealize Business for Cloud virtual appliance is not in the UTC format.
• The vCenter Server, Web services, and profile driven services are not running under the same LocalSystem or domain account.
• The vRealize Operations Manager server is not reachable.
• The vRealize Operations Manager API service is failing.
• The vRealize Operations Manager server is on an HA clustered, multi-node environment, and the node registered with vCenter Server is not reachable.
• Individual vCenter Server user login is disabled in vRealize Operations Manager.

Solution

• ♦ To resolve this problem, perform the applicable step out of the following solutions.
  • Change the time zone to a UTC format in the vRealize Business for Cloud virtual machine. and run the monit restart itbm-server command.
  • Verify that all vCenter Server services such as, inventory, stats, and storage profiles run under the same user account.
  • If the vCenter Server has been added to vRealize Operations Manager in the last 24 hours, wait for vRealize Operations Manager to compute all data before attempting data collection again.
  • Check for any problems with the vRealize Operations Manager API service and resolve them.
  • If the vRealize Operations Manager instance is a multi-node setup and if a new node has been deployed to replace the failed node, update the plug-in on vRealize Operations Manager to register the new node with vCenter Server.
  • Enable the individual log in option in the vRealize Operations Manager instance.

    Click Administration > Global Setting > Edit > Allow vCenter users to log in to individual vCenters using the vRealize Operations Manager UI.