You install the update on the vRealize Appliance after you upgrade and reboot the Identity Appliance. Apply the update to each instance of vRealize Appliance in your installation.

About this task


If your deployment uses a load balancer, disable all but one vRealize Appliance for load balancer traffic. The first appliance you plan to upgrade must be connected to the load balancer. All other instances of vRealize Appliance must be disabled for load balancer traffic when you upgrade them.

If you are using a vRealize Appliance as a dedicated appliance database server, update it before you update a vRealize Appliance used as an application server.

Wait for the reboot to complete on one appliance before starting the upgrade on another.


  • Select a download method and download the update. See Downloading Virtual Appliance Updates.

  • For high-availability deployments, #GUID-1317C4F0-94AD-47A5-AC2F-AF25DF4C20A6.

  • Verify that the identity server is running.

  • Before you apply the appliance upgrade for deployments that use load balancers, disable traffic for all nodes except the first node you that you plan to upgrade in order to prevent cache errors.


  1. Log in to the vRealize Appliance management console and click the Update tab.
    1. Go to the management console for your virtual appliance by using its fully qualified domain name,
    2. Log in with the user name root and the password you specified when the appliance was deployed.
    3. Click the Update tab.
  2. Click Status.
  3. Click Check Updates to verify that an update is accessible.
  4. (Optional) For instances of vRealize Appliance, click Details in the Appliance Version area to see information about the location of release notes.
  5. Read the note about participation in the Customer Experience Improvement Program.

    Participation is automatically enabled when you upgrade. See System Administration for information about setting parameters for data collection and enabling and disabling participation after installation.

    You are enrolled in Customer Experience Improvement Program (CEIP) during this 
    upgrade. More information about program here: vRealize Automation product documentation. You 
    can opt-out of this program by visiting the "Telemetry" tab in the product management console. 
  6. Click Install Updates.
  7. Click OK.

    An informational message stating that the update is in progress appears. The time it takes for the update to finish depends on your site environment.

  8. Reboot the virtual appliance.
    1. Click the System tab.
    2. Click Reboot and confirm your selection.
  9. Clear the cache of the Web browser that you use to access the management console.
  10. Verify that services are running.
    1. Log in to the vRealize Appliance management console.
    2. Click the Services tab on the console.
    3. Click the Refresh tab to monitor the progress of service startup.

      You should see a minimum of twenty-one services.

  11. If your deployment uses a load balancer, repeat these steps for each vRealize Appliance.

    Leave the second and subsequent vRealize Appliance disabled for load balance traffic when you apply the update.

  12. Reconnect all virtual appliances to the load balancer.

What to do next

Upgrade the IaaS database and servers. See Upgrading the IaaS Server.