You must install the vRealize Automation update on the vRealize Automation 6.2.5 appliance and configure appliance settings.

About this task

Support for an external PostgreSQL database is discontinued beginning with vRealize Automation 7.1. The upgrade process merges the data from an existing PostgreSQL external database with the PostgreSQL internal database that is part of the vRealize Appliance.

Details regarding the data collected through CEIP and the purposes for which it is used by VMware are given at the Trust & Assurance Center.

Do not close the management console while you install the update.

If you encounter any problems during the upgrade process, see Troubleshooting the Upgrade.


  • Verify that you selected a download method and downloaded the update. See Downloading vRealize Automation Appliance Updates.

  • If you have a Common Components Catalog component installed in your environment, uninstall the component before you upgrade. For information, see the Common Components Catalog Installation Guide. If this guide is unavailable, use the alternative procedure in Checklist to Upgrade the 6.2.5 vRealize Automation Appliance Components.

  • Verify that the jdbc:postgresql database connection points to the external IP address of the master PostgreSQL node.

    1. On each vRealize Automation appliance, open a new command prompt.

    2. Navigate to /etc/vcac/server.xml, and back up server.xml.

    3. Open server.xml.

    4. If necessary, edit the server.xml file entry jdbc:posgresql that points to the Postgres database. Point it to the external IP address of the master PostgreSQL node for external PostgreSQL or primary virtual appliance for embedded PostgreSQL.

      For example: jdbc:postgresql://

  • Verify that all saved and in-progress requests finish successfully before you upgrade.


  1. Open the vRealize Appliance management console.
    1. Go to the management console for your virtual appliance by using its fully qualified domain name,
    2. Log in with the user name root and the password you entered when you deployed the appliance.
  2. Click Services, and verify that each service, except for iaas-service, is listed as REGISTERED.
  3. Select Update > Settings.
  4. Select one of the following:
    • Use Default Repository.

    • Use CDROM Updates.

  5. Click Save Settings.
  6. Select Status.
  7. Click Check Updates to verify that an update is accessible.
  8. (Optional) For instances of vRealize Automation appliance, click Details in the Appliance Version area to see information about the location of release notes.
  9. Click Install Updates.
  10. Click OK.

    A message stating that the update is in progress appears.

  11. (Optional) If you did not resize Disk 1 to 50 GB manually, perform the following steps.
    1. When the system prompts you to reboot the virtual appliance, click System and click Reboot.

      During the reboot, the system adjusts the space required for the update.

    2. After the system restarts, log in to the vRealize Appliance management console again, verify that each service, except iaas-service, is listed as REGISTERED, and select Update > Status.
    3. Click Check Updates and click Install Updates.
  12. To view the progress of the update, open the following log files.
    • /opt/vmware/var/log/vami/updatecli.log

    • /opt/vmware/var/log/vami/vami.log

    • /var/log/vmware/horizon/horizon.log

    • /var/log/bootstrap/*.log

    While the upgrade runs, if you log out and log back in, you can continue to follow its progress in the log file. The file named updatecli.log might display information about the vRealize Automation version that you are upgrading. This displayed version changes to the proper version later during the upgrade.

    The time required for the update to finish varies according to your environment.

  13. Read the note about participating in the Customer Experience Improvement Program and select to join or not join the program.

    For information about the program, click Telemetry in the product management console.