You cannot log in to the vRealize Log Insight Web user interface when you use Active Directory credentials.

Results

  • Verify that your credentials are valid, your password has not expired, and your Active Directory account is not locked.

  • If you have not specified a domain to use with Active Directory authentication, verify that you have an account on the default domain stored in the latest vRealize Log Insight configuration at /storage/core/loginsight/config/loginsight-config.xml#[number] where [number] is the largest.

  • Find the latest configuration file: /storage/core/loginsight/config/loginsight-config.xml#[number] where [number] is the largest.

  • Verify vRealize Log Insight has connectivity to the Active Directory server.

    • Go to the Authentication section of the Administration page of the vRealize Log Insight Web user interface, fill in your user credentials, and click the Test Connection button.

    • Check the vRealize Log Insight /storage/var/loginsight/runtime.log for messages related to DNS problems.

  • Verify that the vRealize Log Insight and Active Directory clocks are in synch.

    • Check the vRealize Log Insight /storage/var/loginsight/runtime.log for messages related to clock skew.

    • Use an NTP server to synchronize the vRealize Log Insight and Active Directory clocks.