If the Log Insight Windows Agent does not operate as expected because of a problem, you can send a copy of the log and configuration files to VMware Support Services.
- Log in to the target machine where you installed the Log Insight Windows Agent.
- Click the Windows Start button and then click .
- (Optional) If the shortcut is not available, navigate to the installation directory of the Log Insight Windows Agent and double-click loginsight-agent-support.exe.
The default installation directory is C:\Program Files (x86)\VMware\Log Insight Agent
The bundle is generated and saved as a .zip file in My Documents.
What to do next
Forward the support bundle to VMware Support Services as requested.