vRealize Log Insight upgrade fails because of a corrupted .pak file, expired license or insufficient disk space.

Problem

Upgrading vRealize Log Insight fails and you see an error message Upgrade Failed. Failed to upgrade: Signature of the PAK file cannot be validated.

Cause

The error might occur for the following reasons:

  • The uploaded file is not a .pak file.

  • The uploaded .pak file is not complete.

  • The license of vRealize Log Insight has expired.

  • The vRealize Log Insight virtual appliance root file system does not have enough disk space.

Procedure

  • Verify that you are uploading a .pak file.
  • Verify the md5sum of the .pak file against the VMware download site.
  • Verify that at least one valid license is configured on vRealize Log Insight.
  • Log in to the vRealize Log Insight virtual appliance and run df -h to check the available disk space.
    Note:

    Do not put files on the vRealize Log Insight virtual appliance root file system.