vRealize Log Insight notifies you if an alert event cannot be sent to vRealize Operations Manager. vRealize Log Insight retries sending the alert every minute until the problem is resolved.

Problem

A red sign with an exclamation mark appears in the vRealize Log Insight toolbar when an alert could not be delivered to vRealize Operations Manager.

Cause

Connectivity problems prevent vRealize Operations Manager vRealize Log Insight from sending alert notifications to vRealize Operations Manager.

Procedure

  • Click on the red icon to open the list of error messages, and scroll down to view the latest message.

    The red sign disappears from the toolbar when you open the list of error messages, or if the problem is resolved.

  • To fix the connectivity problem with vRealize Operations Manager, try the following.
    • Verify that the vRealize Operations Manager vApp is not shut down.

    • Verify that the you can connect to vRealize Operations Manager via the Test Connection button in the vRealize Operations Manager section of the Administration page of the vRealize Log Insight Web user interface.

    • Verify that you have the correct credentials by logging directly into vRealize Operations Manager.

    • Check vRealize Log Insight and vRealize Operations Manager logs for messages related to connectivity problems.

    • Verify that no alerts are filtered out in vRealize Operations Manager vSphere User Interface.