If the Log Insight Windows Agent does not operate as expected because of a problem, you can send a copy of the log and configuration files to VMware Support Services.

Procedure

  1. Log in to the target machine where you installed the Log Insight Windows Agent.
  2. Click the Windows Start button and then click VMware > Log Insight Agent - Collect support Bundle.
  3. (Optional) : If the shortcut is not available, navigate to the installation directory of the Log Insight Windows Agent and double-click loginsight-agent-support.exe.
    Note:

    The default installation directory is C:\Program Files (x86)\VMware\Log Insight Agent

Results

The bundle is generated and saved as a .zip file in My Documents.

What to do next

Forward the support bundle to VMware Support Services as requested.