You can solve common problems related to vRealize Log Insight administration before calling VMware Support Services. Cannot Log In to vRealize Log Insight on Internet ExplorervRealize Log Insight authentication fails on Internet Explorer. vRealize Log Insight Runs Out of Disk SpaceA vRealize Log Insight master or worker node might run out of disk space if you are using a small virtual disk, and archiving is not enabled. Import of Archived Data Might FailThe import of archived data might fail if the vRealize Log Insight vRealize Log Insight virtual appliance runs out of disk space. Use the Virtual Appliance Console to Create a Support Bundle of vRealize Log InsightIf you cannot access the vRealize Log Insight Web user interface, you can download the support bundle by using the virtual appliance console or after establishing an SSH connection to the vRealize Log Insight virtual appliance. Reset the Admin User PasswordIf an Admin user forgets the password to the Web user interface, the account becomes unreachable. Reset the Root User PasswordIf you forget the password of the root user, you can no longer establish SSH connections or use the console of the vRealize Log Insight virtual appliance. Alerts Could Not Be Delivered to vRealize Operations ManagervRealize Log Insight notifies you if an alert event cannot be sent to vRealize Operations Manager. vRealize Log Insight retries sending the alert every minute until the problem is resolved. Unable to Log In Using Active Directory CredentialsYou cannot log in to the vRealize Log Insight Web user interface when you use Active Directory credentials. SMTP does not work with STARTTLS option enabledWhen you configure the SMTP server with the STARTTLS option enabled, test emails fail. Add your SSL certificate for the SMTP server to the Java truststore to resolve the problem. Upgrade Fails Because the Signature of the .pak file Cannot Be Validated vRealize Log Insight upgrade fails because of a corrupted .pak file, expired license or insufficient disk space. Upgrade Fails with an Internal Server Error vRealize Log Insight upgrade fails with an Internal Server Error because of a connection problem.